Digital Customer Portal

Challenge

A mid-sized service provider managed orders, invoices, and support requests for approximately 500 business customers via email and phone. Status inquiries occupied the support team for several hours each day, invoice corrections due to typos were regularly required, and customers had no way to check the status of their orders themselves.

Solution

Development of a self-service portal that enables customers to independently view and manage order status, invoices, and support tickets. The React frontend communicates with a PostgreSQL database through a Node.js API. Hosted on AWS with containerized deployment (Docker) and Redis for session management and caching.

Technology Stack

Results