Reepa Solutions — Hakan Akcan
Im Schnarz 14, 78585 Bubsheim, Germany
info@reepasolutions.de
Note: These Terms are a non-binding English translation of the German original (AGB). In case of any discrepancies, the German version prevails.
(1) These General Terms and Conditions ("Terms") apply to all contracts between Reepa Solutions — Hakan Akcan (hereinafter "Contractor") and its customers (hereinafter "Customer") concerning the provision of IT services, custom software development, and the licensing of the "Reepa Security" software and other standard software.
(2) These Terms apply to consumers within the meaning of § 13 German Civil Code (BGB) as well as to entrepreneurs within the meaning of § 14 BGB. Deviating terms of the Customer shall only become part of the contract if the Contractor explicitly agrees to them in writing.
(3) The version of these Terms in force at the time of contract conclusion shall apply.
(1) The Contractor provides services in the following areas: web development, mobile app development, artificial intelligence, chatbot and automation solutions, cloud services, API development, custom software development, UX/UI design, SEO and performance optimization, cybersecurity analyses, IT consulting, as well as maintenance and support.
(2) In addition, the Contractor licenses the "Reepa Security" software (GDPR-compliant IT security analysis and compliance management software) to the Customer for a fee under a time-limited or perpetual non-exclusive right of use.
(3) The specific scope of services arises from the individual contract concluded between the parties (offer/order confirmation). Representations on the website, in brochures, or in other advertising materials are non-binding and do not constitute warranties.
(1) Offers made by the Contractor are non-binding unless expressly designated as binding. Binding offers are valid for 30 days unless agreed otherwise.
(2) The contract is concluded by the Contractor's written or electronic order confirmation or by commencement of the service performance.
(3) For the "Reepa Security" software, the license agreement is concluded upon activation of the license key in the installed software or upon order confirmation.
(1) The prices stated in the offer or order confirmation apply. The Contractor is a small business within the meaning of § 19 German VAT Act (UStG); therefore, VAT is not shown or charged.
(2) Services are billed according to time and expense at the agreed hourly or daily rates, or at an agreed fixed price. For projects exceeding 2,000 EUR in volume, the Contractor is entitled to request a down payment of up to 50% of the expected total remuneration.
(3) Software licenses are billed in advance. Invoices are payable within 14 days of the invoice date without deduction, unless otherwise agreed.
(4) If the Customer defaults on payment, the Contractor is entitled to statutory default interest and a reminder fee of 5 EUR per reminder. In the event of continued default, the Contractor may suspend ongoing services and deactivate the "Reepa Security" license until payment is received.
(1) The Customer shall provide the Contractor with all information, access, content, and materials required for service performance in a timely manner and in usable form.
(2) The Customer shall appoint a responsible contact person and ensure timely acceptance of partial results as well as timely decisions on queries from the Contractor.
(3) The Customer is responsible for regularly backing up its own data. The Contractor does not owe any data backup unless expressly agreed.
(4) Delays and additional expenses attributable to late or inadequate cooperation by the Customer shall be borne by the Customer.
(1) Specified delivery and performance dates are non-binding unless expressly agreed in writing as binding.
(2) The Contractor is entitled to render partial performance insofar as this is reasonable for the Customer.
(3) The Contractor is entitled to engage subcontractors to perform the services. The Contractor is liable for their actions as for its own.
(1) For contracts for work and services (Werkvertrag), the Customer shall inspect and accept the performance rendered immediately upon completion, provided no material defects exist.
(2) If the Customer fails to accept the performance within 14 days of provision and does not notify material defects in writing within that period, the performance shall be deemed accepted.
(1) Unless otherwise provided in the individual contract, upon full payment of the agreed remuneration the Contractor grants the Customer a non-exclusive, unlimited (in terms of time and territory) right of use to the work results specifically created for the Customer for the contractually intended purpose.
(2) Any resale or transfer of the work results to third parties for independent commercial use requires the prior written consent of the Contractor.
(3) The Contractor reserves the right to use generally applicable building blocks (frameworks, libraries, concepts, methods) created during the project for its own purposes and for other customers.
(1) Upon payment of the license fee, the Customer receives a non-exclusive, non-transferable right to use the "Reepa Security" software in accordance with the license agreement.
(2) The license is tied to the Customer and to the number of devices/installations specified in the activation process. Sub-licensing, rental, lease, or paid transfer to third parties is excluded.
(3) The Customer is not entitled to decompile, disassemble, or reverse-engineer the software, except to the extent expressly permitted under §§ 69d, 69e German Copyright Act (UrhG).
(4) Updates and security patches are provided during the term of the license to the extent included in the license model. The Contractor is not obligated to provide functional enhancements unless expressly agreed.
(5) In the event of a breach of the license terms or unpaid arrears, the Contractor is entitled to deactivate the license after prior warning and setting a reasonable deadline.
(1) Consumers have a statutory right of withdrawal, about which the Contractor informs as follows:
Withdrawal Instructions
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of contract conclusion. To exercise your right of withdrawal, you must inform us (Reepa Solutions — Hakan Akcan, Im Schnarz 14, 78585 Bubsheim, info@reepasolutions.de) by means of a clear statement (e.g. a letter sent by post, or email) of your decision to withdraw from this contract. To meet the withdrawal deadline, it is sufficient that you send the notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract.
(2) Early expiry of the right of withdrawal: For the supply of digital content (e.g. Reepa Security license keys), the right of withdrawal expires early if the consumer has expressly agreed that performance of the contract shall commence before the withdrawal period has expired and has acknowledged that he thereby loses his right of withdrawal upon commencement of performance (§ 356 para. 5 BGB).
(3) For service contracts, the right of withdrawal expires if the Contractor has fully performed the service and has only commenced performance after the consumer gave his express consent and simultaneously acknowledged that he loses his right of withdrawal upon full performance of the contract.
(1) The Contractor warrants that the services rendered correspond to the agreed quality at the time of acceptance and do not infringe any third-party rights.
(2) For work performance, statutory warranty claims apply. The warranty period towards entrepreneurs is one year from acceptance; towards consumers, the statutory period applies.
(3) For standard software and digital products, the Contractor owes the functionality as described in the specification; properties not listed in the specification are not owed. Functionality in any arbitrary system environment is not owed.
(4) The Contractor expressly does not owe absolute security against cyberattacks, data loss, or vulnerabilities in third-party components (e.g. operating systems, browsers, libraries, cloud services). Results of security analyses (e.g. via "Reepa Security") represent a point-in-time snapshot and are not a guarantee of the complete or lasting security of the examined system.
(1) The Contractor is liable without limitation for intent and gross negligence, for damages arising from injury to life, body, or health, and under the German Product Liability Act.
(2) In the event of slight negligence in breaching material contractual obligations (cardinal obligations), liability is limited to the contract-typical, foreseeable damage. Further liability for slight negligence is excluded.
(3) Liability for indirect damages, lost profits, loss of use, and data loss is excluded to the extent permitted by law. The Contractor is liable for data restoration only to the extent that such data could have been reconstructed from backup copies kept by the Customer under proper data backup.
(4) The foregoing liability limitations also apply to the personal liability of the Contractor's vicarious agents and representatives.
(1) Both parties undertake to keep confidential all confidential information of the other party obtained in the course of the business relationship and to use it only for the purposes of contract performance. This obligation continues to apply after termination of the contractual relationship.
(2) Insofar as the Contractor processes personal data of the Customer on its behalf during performance, the parties shall conclude a separate data processing agreement (DPA) pursuant to Art. 28 GDPR.
(3) Otherwise, the Privacy Policy of the Contractor applies.
The Contractor is entitled to use the Customer's name and logo and a general project description for reference purposes on its website, in project lists, or in presentations, unless the Customer objects in writing.
Insofar and as long as the Contractor is prevented from rendering services by events of force majeure (e.g. natural disasters, pandemics, government orders, widespread outages of essential third-party services such as cloud or DNS providers), its service obligations shall be suspended without liability for damages.
The Contractor reserves the right to amend these Terms with effect for the future. Changes will be communicated to the Customer in text form at least six weeks before they take effect. If the Customer does not object within six weeks of receipt of the change notification, the changes shall be deemed approved. The Customer will be separately notified of the meaning of silence in the change notification.
(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Towards consumers, this choice of law only applies insofar as the consumer is not deprived of the protection of mandatory consumer protection provisions of the state of habitual residence.
(2) The exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship is the Contractor's place of business, provided the Customer is a merchant, a legal entity under public law, or a special fund under public law. The Contractor is also entitled to sue the Customer at the Customer's general place of jurisdiction.
(3) The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/. The Contractor is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.
(4) Should individual provisions of this contract be or become invalid in whole or in part, the validity of the remaining provisions shall not be affected. The statutory provisions shall apply in place of the invalid provision.
(5) Ancillary agreements, amendments, and additions to this contract must be made in text form. This also applies to the cancellation of this text form requirement.
Last updated: April 2026